Velociti, an international company, servicing the call centre and business process outsourcing (BPO) markets, specialises in bringing world class customer service and cost savings to international and local clients. With a sales and marketing office in London and operations based in Durban, South Africa, Velociti offers the convenience of local relationships with the advantages of offshore operations.

Our unique focus on our staff differentiates us from the traditional offshore outsourcing market. By adopting a sincere caring approach coupled with developing and empowering our staff to reach their full potential, they go beyond the script to delight at every customer interaction.

Velociti is able to manage your entire customer relationship management (CRM) cycle by offering both inbound and outbound services in conjunction with state of the art multi-channel technology. Our CRM approach is to build your brand and strengthen your customer relationships at every opportunity.

We believe in offering our clients a flexible approach, allowing you to model the optimum combination of staff, technology and methodology in a cost effective manner.

Our strategy is to develop strategic partnerships to broaden our offerings and delivery capability. These currently include an association with Deloitte to provide BPO services in Finance and Accounting, and Human Resources and a relationship with a leading administrator in the medical field to support our product offering in the Medical/ Pharmaceutical Industry vertical.