Velociti: Contact Centre in Durban, South Africa

Velociti offers a wide range of services to effect real change and deliver tangible value to our clients.

Call Services

Inbound customer services
Outbound value-added service programs
Technical and IT support for both local and international companies
Outbound telemarketing across multiple industries
Total Client Lifecycle Management

Data Services

Data provisioning
Credit scoring and vetting
Data profiling
Lead generation services

ACQUISITION: Outbound Sales; Inbound Sales; Lead Generation. SERVICE: Customer Care; Jumpstart Program; Technical Support. GROWTH: Up-sell; Cross-sell; Loyalty Programs. RETENTION: Marketing Programs; Contact Renewal; Re-acquisition Programs.